“Understand the problem. Learn what is needed. Build a practical solution.”
That mindset connects everything I do—from a kitchen to a computer.
Orizaba, Veracruz · Mexico
Spanish native · English C1
Hi, I'm
Art.
Web Developer · Technical Problem Solver · Digital Creator · ToolBlink Co-founder
I build websites, solve technical problems, work with people, and turn practical ideas into digital solutions. My background spans hospitality, customer service, sales, technical support, computer hardware, WordPress, and entrepreneurship.
WordPressCustomer ServiceTech SupportSalesAIPC Building
2006Building PCs since
C1English proficiency
Art Muciño
Self-taught by nature. Builder by choice.
2006 →
PC building, hardware & troubleshooting
2016 →
WordPress & web development
10+ yrs
Life & professional experience in Los Angeles
ES · EN
Native Spanish · C1 English
About meDifferent industries.
Different industries.
One way of thinking.
My career has never followed a single straight line—and that is one of its strengths. Every role added another layer: service, discipline, leadership, communication, sales, technology, design, and problem solving.
From hospitality to technology.
I was born in Orizaba, Veracruz and lived in Los Angeles for more than a decade. I worked in professional kitchens and international hospitality, moved into management and customer-facing roles, and later expanded deeply into computers, WordPress, digital design, technical support, and business solutions. Today I bring those experiences together to create technology that feels useful, clear, and human.
Self-taught mindset
Curiosity, research and hands-on learning are part of how I work.
Human-centered technology
I care about what a tool actually solves for the person using it.
Business perspective
I understand customers, operations, sales and small-business realities.
AI as an extension
I use current AI tools to extend—not replace—my own knowledge.
What I do
Technology, service and business experience in one profile.
I am comfortable moving between technical work and human conversations—building, troubleshooting, explaining, selling, supporting, and improving.
Web Development
WordPress, Elementor, ecommerce, landing pages, business websites, plugins, integrations, hosting, domains, Google AdSense and ongoing maintenance.
Technical Support
Freelance computer and website support, troubleshooting, setup, diagnostics, remote assistance and practical problem resolution.
Customer Experience
Call center, customer service, technical support, CRM systems, bilingual communication, de-escalation and long-term client interaction.
Sales & Cold Calling
Phone-based sales, cold calling, customer discovery, persuasive communication, Microsoft Office and working with performance-focused teams.
PC Hardware
Building, upgrading and repairing computers—including gaming PCs—since 2006, with hands-on hardware experience.
AI & Productivity
I work with current AI tools as an extension of my knowledge for research, ideation, design, troubleshooting, content and faster execution.
Operating systems:
WindowsLinuxmacOS
WordPressElementorEcommercePOS
Google AdSenseCRM SystemsMicrosoft Office
My journey
From kitchen to code.
Hospitality taught me service. Leadership taught me responsibility. Customer work taught me communication. Technology taught me how to build—and curiosity keeps me learning.
Le Pain Quotidien · Los Angeles
Drago Brothers
Los Angeles chapter
Service, pressure, leadership and attention to detail.
At The Drago Brothers, I worked as a chef responsible for preparing pasta and desserts. At Le Pain Quotidien, I started as a barista/waiter and was promoted to manager after four years.
Those years shaped how I work today: stay organized, communicate clearly, care about quality, and solve the problem in front of you.
2006
PC Building & Hardware
Began building, upgrading and repairing computers, later expanding into gaming PCs and freelance support.
2006–2011
Le Pain Quotidien · Los Angeles
Barista / waiter → manager. Promoted after four years in an international restaurant environment.
2015–2018
TeleTech / Teleperformance · Mexico City
Call center experience across customer service and phone-based support environments.
2016 →
WordPress & Independent Web Work
Began developing websites professionally and working on personal, commercial and business web projects.
2018–2020
Big Bola Casinos · Orizaba
Slot machine supervisor with customer-facing and operational responsibilities.
★ Employee of the Month after 4 months2022–2026
The Call Gurus · Remote
Phone Agent → Senior Agent, with experience in remote customer interaction, sales, cold calling and communication.
Today
ToolBlink · Freelance Support · Digital Projects
Co-founder and design developer at ToolBlink, plus freelance support for computers, websites and small-business technology.
University of California, Los Angeles (UCLA)
Bachelor's Degree in Computer Science
I don't see technology as the goal. I see it as a tool.
The best solution is the one that makes a real task easier, clearer or more useful for the person or business that needs it.
Selected work
Things I've built, designed and helped improve.
My work ranges from websites and visual design to POS systems and small-business solutions. The common thread is practical technology.
Co-founder · Design development
ToolBlink
A digital platform built around a community-focused idea: make useful technology, visibility and digital resources more accessible to people, entrepreneurs and local businesses.
WordPress · Elementor · Booking
MaraLabastida.com
Official website developed in WordPress with service pages, booking functionality, blog structure and ongoing evolution.
POS · Small business technology
Oh La La
Development and customization of a point-of-sale solution designed around the needs of a local business.
Collaboration · Sustainability consulting
ARE Sustainable Solutions
Collaboration with a Mexican consulting and training company focused on helping public and private organizations pursue sustainability goals.
Design advisory
LABOR Revista
Collaborated as a design advisor, contributing a practical visual and digital perspective to the publication.
Technology · Video content · Personal project
ONERDS (Obvious Nerds)
A technology-focused YouTube channel I created to share content, ideas and discoveries around the tech world. The project is currently paused, but I plan to bring it back and continue developing it.
Why ToolBlink exists
Technology can be more useful when it stays close to the community.
One of my main reasons for creating ToolBlink is to help my community—giving people, independent projects and small businesses access to practical digital tools, better visibility and solutions that can help them grow.
Beyond the résumé
The person behind the screen.
Technology is a big part of my life, but not the only one. Food, animals, coffee and learning new things are part of the same curious personality.
Weekend entrepreneurshipHogar Sabor Gourmet
A homemade food and pizza business I run with my wife on weekends. It keeps me connected to hospitality, customers and the real day-to-day needs of a small business.
Homemade food
Weekend pizzas
Family business
I'm an animal lover, and our home includes five rescued dogs—each with their own story and personality.
I'm beginning to explore the aquarium hobby—another world where curiosity, patience and learning matter.
Years in hospitality left me with a lasting appreciation for coffee, food, craft and the experience around them.
Let's connect
Have a problem to solve or an idea to build?
I'm open to conversations around WordPress, technical support, customer experience, digital projects, AI-related workflows and practical solutions for businesses.